Help
Support
Self-help for the public Failsafe website. This is not a live support desk yet.
You can use the pages below to understand the demo, change how this site looks, and see what Failsafe needs. Nothing you type here is sent anywhere, and there is no outgoing message box.
A picture of future help
You: How do I download Failsafe again if I forget my password?
Failsafe: Use your recovery key when you have internet. It lets you recover your license and download the software again. A downloaded copy on your computer or USB keeps working offline. If you want a person to help, I can hand this over.
This is a sample conversation. It is not a working chat, and it does not reach a person at Failsafe.
What you can do yourself
- Read how Failsafe is meant to work on the homepage and in Help.
- Check what a compatible computer needs on Compatibility.
- Change text size, contrast, or motion with Accessibility settings in the footer, or read Accessibility.
- Open the sample account. It does not collect a password.
- Download a sample recovery key PDF. It uses the identifier FS-2481-6193 and cannot activate software.
- Open Wallet preview to see how a recovery key could look on a phone. It does not add a pass to Apple Wallet.
What is not available yet
- A published email address, phone number, or live chat with a person.
- Buying Failsafe, collecting payment, or issuing a real serial code or recovery code.
- Downloading the Failsafe application, model, or library.
- Failsafe for iPhone, which is coming soon. This site does not open the App Store.
What a live support desk depends on
Human help is not live because Failsafe has not published a contact method on this website, and the purchase, account, and download paths are not live yet. A real desk would need a public way to reach Failsafe and the launched product behind it. Until then, use the self-help pages above.
This site does not list a contact address.